Deposit Guidelines I
RecommendedEBC offers 24/7 deposit methods.In order to make a deposit, you need to complete the payment transaction within the s...
Deposit & Withdrawal
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Anything I need to know before submitting a withdrawal request?
RecommendedWe provide several withdrawal methods, including local bank transfer, cryptocurrency, and international bank wire tra...
Why did the withdrawal/deposit fail?
RecommendedDeposit/withdrawal failure may be caused by the following reasons: You are depositing using a bank card that doesn't...
Deposit Instructions II
RecommendedQ1: Can I use someone else's account to help me deposit?A: No.All deposits must be transferred using an account under...
Can I deposit/withdraw funds using someone else's bank card?
EBC does not accept third party payments. All deposits must come from account under your name. (All deposits must com...
What is the deposit limit?
Different payment methods have different deposit limits, please refer to the deposit page for more information https:...
Does EBC charge any deposit or withdrawal fees?
EBC does not charge any handling fees for deposits and withdrawals. Please note that some cryptocurrency service prov...
Can I deposit and withdraw money outside of working hours?
We also support deposits and withdrawals over the weekend. Below are the detailed processing times for withdrawals:Lo...
How long does it take to process deposits and withdrawals?
Deposit Processing TimeUnder normal circumstances, deposits on working days are processed within approximately 1–15 m...
Can I deposit and withdraw funds through multiple bank cards?
Yes, you may use any bank card as long as it is under your own name.
Can I withdraw funds from a trading account that still has open positions?
You may submit a withdrawal request; however, please ensure that your account has sufficient funds and that the prepa...
Can I use a payment method different from the deposit method when withdrawing fund?
No, this is not permitted. According to the platform’s deposit and withdrawal policy, the deposit and withdrawal chan...
Can I transfer funds between my trading accounts?
Yes. You may submit a fund transfer request between your trading accounts.First of all, you need to log in into clien...
Why after submitted one withdrawal request, I was unable to apply for 2nd withdrawal ?
There is no restriction on the number of withdrawal requests.Should you encounter a 'The numbers of withdrawals is li...
Why after cancelling my withdrawal, the funds are not immediately returned back to my trading account?
After canceling the withdrawal, the funds will be automatically return back to your primary wallet, and then the fund...
Withdrawal Option: International BankWire Transfer
If you need to use this function but your account has not been activated, please contact customer service for help.1....
How to withdraw?
1. To withdraw funds from your account, please follow the steps below:Log in to the User Center and click on [Withdra...
Deposit - International Wire Transfer
1. Log in to the User Center, go to 【My Assets】 → click 【Deposit】 → select 【International Wire Transfer】 2. After se...
Weekend withdrawals margin requirement
Due to recent fluctuations in global geopolitical conditions, market uncertainty has increased significantly. Over th...