Deposit/withdrawal failure may be caused by the following reasons:
- You are depositing using a bank card that doesn't belong to your name
- The bank card you used is inactive or not recognised
- When making a transfer, the bank information or withdrawal account information is filled in incorrectly.
- Inconsistent deposit and withdrawal methods will be rejected (for example, the UnionPay channel is used for deposits, and the digital currency channel is used for withdrawals)
You can view the reasons for the audit rejection in [Account Background-Fund-Approval Record]. If you encounter the above situation, please contact the online customer service or send an email to cs@ebc.com for help.