Q1: Can I use someone else's account to help me deposit?
A: No.
All deposits must be transferred using an account under your own name.
The platform does not accept deposits from accounts with different names (i.e., using another person's account to deposit into your own account).
If a deposit from a different name occurs, the funds will be returned via the original route, and any related fees and delays must be borne by you.
Q2: What should I do after completing the transfer?
A: Please make sure to click "I have completed payment" on the system page.
This operation allows the system to promptly identify and process the order.
If you do not click this button, the system cannot automatically reconcile, which may cause delays and require manual intervention.
If you do not provide timely feedback, the platform may not be able to assist in completing the deposit process.
Q3: Can I fill in a remark when making a bank transfer?
A: Please do not fill in any remarks.
If the remark contains sensitive words (such as "investment", "forex", etc.),
it may result in transaction failure or delay, and the platform will return the funds via the original route based on the payer's information.
Q4: What should I do if the deposit has not arrived for a long time?
A: Please prepare the following materials and send them to cs@ebc.com:
Transfer receipt screenshot
Deposit order number
If you did not click "I have completed payment", please indicate this in the email
Once the materials are received, the customer service team will assist with verification and expedite processing.
Q5: Do I need to use a new receiving account or address (for cryptocurrency) for deposits?
A: Yes.
For each deposit, please use the latest receiving account and address generated by the system.
Do not reuse historical accounts or addresses to avoid fund delays or losses.
Q6: Can I deposit via bank counter or ATM?
A: To ensure deposit efficiency and fund safety, please do not transfer via bank counter or ATM.
This may result in funds being unidentifiable or lost, and you will bear the relevant responsibility.
Q7: Does the platform charge deposit fees?
A: The platform does not charge any deposit or withdrawal fees.
However, some channels (such as cryptocurrency) may incur a network fee.
The specific amount depends on the channel.
Q8: What should I do if I plan to deposit or withdraw more than USD 50,000?
A: Please notify us by email one business day in advance.
This allows us to arrange for review and processing in advance, avoiding delays that may affect your fund arrival time.
Q9: How long does it usually take for a deposit to arrive?
A: The usual deposit arrival time is 1–15 minutes.
If you have just completed the deposit operation, please wait patiently.
If the funds have not arrived after this time, please provide information as described in Q4 for verification.