Account Registration Guide
RecommendedGo to the EBC official website, www.ebc.com, and click on "Register" Fill in the required information, making sure ...
Registration and Account
Filter
How do I start trading with EBC?
Complete the following steps to start trading with EBC: Register for an EBC account Visit the official EBC website a...
Is it possible to register multiple EBC Accounts using the same email address?
No. Each email address can be linked to only one EBC account. You can create multiple trading accounts within that EB...
What is the purpose of completing KYC verification?
As a compliant and regulated company, we are required to conduct KYC verification in accordance with the regulations ...
How do I resubmit my verification documentation?
If your identity verification fails, please follow the steps below to resubmit the verification information:Log in to...
How can I update my personal information in my EBC account?
Real-name information cannot be modified. Bank card information can be modified in [My Account-File Management-Withd...
Are my funds and personal data safe?
As a fully regulated brokerage firm, EBC Financial Group holds multiple regulatory licenses, including authorization ...
What account types are available?
EBC offers 2 account types: Standard Account (STD) and Professional Account (PRO). Standard Account (STD) Professi...
How do I find my trading account number?
To locate the trading account number, follow the steps below:Log in to your EBC accountClick "Home" - "Real Account"U...
What is the difference between a live account and a demo account, and how many can I create?
Live accounts and demo accounts are generally similar in terms of the trading process, available trading products, an...
Where are the EBC offices located?
We have offices in major financial hubs like London, Tokyo, Sydney, Singapore, and Hong Kong. Please refer to our we...
What is the age limit for opening an account?
To open an account, you must be at least 18 years old and not older than 65, except for clients residing in Japan, wh...
Which countries does EBC not accept clients from?
Regional RestrictionEBC does not offer any services to citizens and residents of certain jurisdictions including: Afg...
How do I delete my account?
If you need to delete your account, you can request assistance in either of the following ways: Apply through the ...
What can I contact customer service for? What are the working hours?
Our Customer Service team is available around the clock to provide timely assistance throughout your trading journey ...
How do I make a complaint?
We apologise for any inconvenience you have experienced. To submit a complaint, email cs@ebc.com with the details of ...
Why was my trading account archived?
As client trading data continues to grow, we have implemented an automatic archiving system to optimize capacity and ...
Common reasons for KYC rejection
Invalid DocumentWe fail to validate your identity based on the document provided. The reason could be either the docu...
How to complete identity verification (KYC)
After successfully registering and logging in, you will need to complete identity verification (KYC). Once approved, ...
How to create a trading account
Once your identity verification has been approved, you can log in to the client portal and create either a live tradi...