If your identity verification fails, please follow the steps below to resubmit the verification information:
Log in to EBC User Center
A notification on the home page will prompt you to resubmit your identity verification documents.
The client may proceed to resubmit the KYC verification by clicking "Complete Now".Go to the Identity Verification Page
Client will be redirected to "My Settings" > "Identity Verification".
The client will be able to review the reason for the account verification rejection.
Scroll to the bottom > click on "Resubmit"
Alternatively, the client can verify the Identity Verification status on the Home Page.
Resubmit Verification Information
You need to complete all three steps again for the Identity Verification:
Upload valid personal documents
Fill in the correct personal information that matches your identification document
Complete the compliance document
Based on the reason for verification rejection, resubmit the required documents. Please ensure that the information you provide is accurate and meets the requirements. After resubmitting, your identity verification will be in the review process.
Waiting for Review
After resubmitting the documents, please patiently wait for the review result.
Once the review is approved, you will receive a confirmation notice shortly.