- Real-name information cannot be modified.
- Bank card information can be modified in [My Account-File Management-Withdrawal Information] (only for the account holder's own bank card).
- Mobile phone number and email address can be modified in [My Account-Account Management] (security verification is required).
If you lose your mobile phone number and email address at the same time and cannot perform security verification, you can contact customer service and provide a handheld photo of your personal ID for information verification.