Account Registration Guide
Recommended1. Go to the EBC official website, www.ebc.com, and click on "Register". 2. Fill in the required information, making...
Registration and Account
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How to start trading on EBC?
Complete the following steps to start trading on EBC:1. Register for an EBC account2. Verify personal information3. O...
Is it possible to register multiple EBC Accounts using the same email address?
No, this is not allowed. Each email address can only be registered and bound to one EBC account.A valid email address...
What is the purpose of completing KYC verification?
As a compliant and regulated company, we are required to conduct KYC verification in accordance with the regulations ...
How do I resubmit my verification documentation??
If your identity authentification fails, please follow the steps below to resubmit the verification information:1. Lo...
How can I update my personal information in my EBC account?
Real-name information cannot be modified. Bank card information can be modified in [My Account-File Management-Withd...
Are my funds and personal data safe?
As a fully regulated brokerage firm, EBC Financial Group holds multiple regulatory licenses, including authorization ...
What account types are available?
EBC offers 2 account types: Standard Account (STD) and Professional Account (PRO). Standard Account (STD) Professi...
How to find my trading account number?
To locate the trading account number, follow the below steps:1. Log in to your EBC account2. Click "Home" - "Real Acc...
Is there any difference between a real account and a demo trading account?
The trading processes, trading products and K-line trends of both accounts are consistent. Real accounts involve actu...
Where are the EBC offices located?
We have offices in major financial hubs like London, Tokyo, Sydney, Singapore, and Hong Kong. Please refer to our we...
What is the age limit for opening an account?
To open an account, you must be at least 18 years old and not older than 65, except for clients residing in Japan, wh...
Which countries does EBC not accept clients from?
Regional Restriction EBC does not offer any services to citizens and residents of certain jurisdictions including: Af...
How to delete my account?
We are sorry to hear that you wish to delete your account. Please send your request to cs@ebc.com by using your regis...
What can I contact customer service for? What are the working hours?
Our Customer Service team is available around the clock to provide timely assistance throughout your trading journey ...
What is the procedure for lodging a complaint if I need to do so?
We apologized for any inconvenience you may have encountered. Our top priority is ensuring your satisfaction, and we ...
Trading account is archived
As client trading data continues to grow, we have implemented an automatic archiving system to optimize capacity and ...
Common KYC Rejection Reason
Some Possible Reasons for KYC Rejection: Invalid Document• We fail to validate your identity based on the document pr...
KYC Verification
After successfully registering and logging in, you will need to complete identity verification (KYC). Once approved, ...
How to create Trading Account
Once your identity verification has been approved, you can log in to the client portal and create either a live tradi...