If you need to delete your account, you can request assistance in either of the following ways:
- Apply through the EBC App: On the [Profile] page, tap the gear icon in the upper-right corner to open [Settings], then select [Delete Account] and submit your request.
- Submit a deletion request by email: Using your registered email address, email cs@ebc.com and include the account you wish to delete and the reason for deletion.
Please note: If any of your trading accounts still has a balance, you will not be able to submit an account deletion request. Please withdraw the remaining funds first.
Once your request is received, our customer support team will proceed with the account deletion.