How do I export and send system logs?
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Open EBC App and tap 【Profile】 at the bottom of the page. Then tap the 【Settings】 gear icon in the top-right corner to open General Settings.
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On the settings page, tap 【About EBC】.
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Tap 【System Logs】 to open the logs page.
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Tap the funnel-shaped filter icon in the top-right corner. Select the date or date range when the issue occurred, then tap 【Confirm】.
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Tap the 【Upload】 icon (upward arrow) in the top-right corner. Choose your email app from the sharing menu and send the exported system logs as an attachment to cs@ebc.com.
Before sending, check that the log file is attached and include the issue details listed below. After selecting your email app, you still need to tap Send in the email to complete the submission.
If EBC App will not open or you cannot access the System Logs page, email your issue description and the information above to cs@ebc.com, and explain that you are unable to export the logs.