Why does MT4/MT5 display an “Invalid Account” error?
RecommendedThe “Invalid Account” message on MT4/MT5 is commonly caused by incorrect login information, including an incorrect tr...
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Why is the "New Order" button greyed out?
RecommendedIf you are unable to create new orders it may be due to the following reasons: The account is not successfully connec...
MT4/MT5 Mobile Version (Android/iOS)
RecommendedAfter creating your trading account, you can install MT4 or MT5 on your mobile device and log in to start trading. Th...
MT Download and Login
RecommendedAfter creating your trading account, you can download the MetaTrader platform and log in to start trading. This guide...
Which trading platform should I use?
You can trade with EBC using MT4, MT5 or EBC App. Use the links below to open the download pages. Downloads for inter...
Which server should I use for the MT4/MT5 platform?
MT4 server Live: EBCFinancialGroupKY-Live01, EBCFinancialGroupKY-Live02, EBCFinancialGroupKY-Live03, EBCFinancialGro...
Why can’t I log in to the trading terminal?
You may be unable to log in because your password is incorrect or your network connection has failed. When encounteri...
How do I add or hide trading symbols?
To Add or Hide a certain symbol in MT4/MT5 viaDesktop TerminalLog in to the trading terminal and right-click anywhere...
How do I display the ask price line?
Desktop1. Right-click anywhere on the chart.2. Select "Properties" to enter display settings.3. Check the "ask price ...
Can I change the time zone in MT4/MT5?
The time zone cannot be changed in the MT4 terminal.
Why is my pending order not executed?
The following reasons could be preventing the pending order from being executed:The available free margin in the acco...
What's the best way to verify the trading hours for all symbols?
Log in to the MT4 trading terminal, right-click on the trading symbol you want to view, and select “Specifications” t...
Why do I see an “Invalid SL/TP” error?
The "Invalid SL/TP" error may be due to the following reasons:The current price has exceeded the set take-profit and ...
Why does the "Market Closed" prompt appear?
When the market is closed, "Market Closed" will be displayed.
Can I partially close a position to reduce its volume?
Your position can be partially closed. You may choose to partially close a position if it currently exceeds the minim...
Can I Trade or Modify Orders When the Market Is Closed?
When a trading product is closed for trading, you will not be able to perform trading operations on that product. You...
If my MT4 goes offline, do I need to close all positions I opened?
If you close the MT4 trading system, take profit, stop loss and pending orders will still remain. But when you close ...
How do I view my trading history?
MT4/MT5Log in to the MT trading platform.Open the History section.View your closed trades and trading history.EBC App...
How do I export trading history?
Log in to the MT4/MT5 trading platform.Open the "Account History" tab.Right-click anywhere within the "Account Histor...
How do I view my account performance chart in MT4?
Open the account history in MT4Right-click the mouse and select "Save as Detailed Account Statement"Click the saved g...
What is PAMM and how does it work?
PAMM stands for Percent Allocation Management Model, which allows a manager to trade pooled funds on behalf of partic...
How do I check swap rates?
The method for querying swap of a contract is as follows:1. Log in to the MT4 trading terminal;2. In the product list...
Tablet Version
Step 1: Download and Install MT4 Open the App Store (for iOS) or Google Play Store (for Android) on your tablet. In ...
How to export MetaTrader journal logs
Desktop MT4 / MT5Mobile MT4 / MT5 (Android)Mobile MT4 / MT5 (iOS) How to Download Logs on Desktop MT4 ...
How do I view and switch trading accounts in EBC App?
You can view your trading account information here, including equity, balance, floating P&L, free margin, used margin...
How do I download and install EBC App?
Official EBC App download Android: Download the APK. iPhone: Search for “EBC APP” in the App Store. Please note: Tr...
How do I manage copy trading subscription plans in EBC App?
The EBC APP currently supports Copy Trading Community features in the User Center. For a full introduction and opera...
How do I view market prices and place trades in EBC App?
After logging in to the EBC App, tap 【Markets】 at the bottom of the page and select the product category you wish to ...
EBC App frequently asked questions
Q: Can I trade through the EBC App?A: Yes. The EBC App currently supports direct trading. For more information, pleas...
How do I manage my personal details and funds in EBC App?
Overview of the Profile Page After logging in to the App, tap 【Profile】 to enter the Profile page. Note: The three ic...