How can I verify whether a website is officially authorized by EBC?
- You can find Official Verification at the bottom of the EBC official website.
- Paste the suspected phishing website into the search bar.
- If the website is not officially authorized, the following warning will appear.
Q1: Will EBC ever ask me for my account password or trading password?
A: Absolutely not.
We will never ask you through any website, email, or chat message to provide sensitive information such as your account password, trading password, verification code, or similar data.
Q2: Will EBC send me investment links or promotional links?
A: No.
We do not provide ?investment opportunities,? ?bonus campaigns,? or ?deposit links? through unofficial channels.
Please do not click unfamiliar websites or links to avoid financial loss.
Q3: What should I do if someone claims to be an EBC employee and contacts me?
A: Stay alert.
You can judge authenticity based on the following points:
- Does the person ask for sensitive information?
- Do they provide suspicious links or deposit instructions?
- Are they contacting you from a non-official email address or social media account?
If you suspect the person is impersonating EBC, please immediately:
1. Block the phone number or email address
2. Delete the related messages
3. Leave Telegram, WhatsApp, or any non-official EBC channels
Q4: What should I do if I receive a call claiming to be from EBC staff asking me to click a link or provide information?
A: Hang up immediately and block the number.
EBC will never ask for your personal information by phone call or SMS, and we will never ask you to click any link.
Q5: What should I do if I accidentally disclose my account information?
A: Change your password immediately.
If you have already provided your registered email, trading password, or any other sensitive information, please change the relevant password immediately and contact the EBC customer support team for assistance.
Q6: How can I avoid being scammed?
A: Staying alert and skeptical is your best protection.
Please remember:
- Do not respond to any request for personal or account information.
- Be cautious with any unsolicited message claiming to be from EBC.
- EBC official notices are released only through the official website and verified official channels.
If you are still unsure whether a message is genuine, please contact the EBC customer support team directly at cs@ebc.com for confirmation.
We are always here to support you and protect your account security.