Unable to log in to MT4, why does an "invalid account" error appear?
RecommendedWhen the "Invalid Account" prompt appears, it may be because you entered incorrect server information or the password...
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Why is the "New Order" button greyed out?
RecommendedIf you are unable to create new orders it may be due to the following reasons: 1. The account is not successfully con...
Which trading terminal can I use?
EBC supports MT4 and MT5 trading terminals. Click the button below to open the download page.MT4 DownloadMT5 Download
Which server should I use for the MT4/MT5 platform?
MT4 server Live: EBCFinancialGroupKY-Live01, EBCFinancialGroupKY-Live02 Demo: EBCFinancialGroupKY-Demo MT5 server ...
Why cant i log in to the trading terminal?
Login failures into the trading platform may be caused by the user incorrectly entering their password or it could be...
How to add or remove symbols?
To Add or Hide a certain symbol in MT4 viaDesktop Terminal1. Log in to the trading terminal and right-click anywhere....
How to set up bid line?
Desktop1. Right-click anywhere on the chart.2. Select "Properties" to enter display settings.3. Check the "Buy Price ...
How can I update timezone in MT4?
Unfortunately that there is no option to update the timezone in MT4 Terminal
Why is my pending order not executed?
The following reasons could be preventing the pending order from being executed: 1. The available free margin in the ...
What's the best way to verify the trading hours for all symbols?
Log in to the MT4 trading terminal, right-click on the trading symbol you want to view, and click "Specifications" to...
Why does it prompt "Invalid SL/TP" error?
The "Invalid SL/TP" error may be due to the following reasons:1. The current price has exceeded the set take-profit a...
Why does the "Market Closed" prompt appear?
When the market is closed, "Market Closed" will be displayed.
Can I partially close my position (reduce the number of open positions)?
Your position can be partially closed. You may choose to partially close a position if it currently exceeds the minim...
Can I still trade after the market closes?
You may no longer trade when the market is closed. You can only trade (open, close, execute and modify orders) when t...
If my MT4 goes offline, do I need to close all positions I opened?
If you close the MT4 trading system, take profit, stop loss and pending orders will still remain. But when you close ...
How to view my transaction history?
1. Log in to the MT4 trading terminal2. Click on the navigation "Terminal" - "Account History"3. View the closed tran...
How do I export transaction history?
1. Log in to the MT4 trading terminal and click "Account History"2. Right-click the mouse and select "Save as Detaile...
How to view the capital curve in MT4?
1. Open the account history in MT42. Right-click the mouse and select "Save as Detailed Account Statement"3. Click th...
What is PAMM and how to use it?
PAMM stands for Percent Allocation Management Model, which is a form of collective trading funds for management. Inve...
How to check swap fee charges ?
The method for querying swap of a contract is as follows:1. Log in to the MT4 trading terminal; 2. Click on left sid...
Windows Desktop Installation Tutorial
Download and Login Video Tutorial How to Use MetaTrader 4 on PC Step 1: Download and install MT4 Access the EBC ...
Mac Desktop Version
Step 1: Download and Install MT4 Method One Access the EBC website from your desktop. Go to Trading, under Trading P...
Tablet Version
Step 1: Download and Install MT4 Open the App Store (for iOS) or Google Play Store (for Android) on your tablet. In ...
MT4/MT5 Mobile Version (Android/iOS)
After creating your trading account, you can install MT4 or MT5 on your mobile device and log in to start trading. Th...
MT Download and Login
After creating your trading account, you can download the MetaTrader platform and log in to start trading. This guide...
How to export Journal?
Desktop MT4 / MT5Mobile MT4 / MT5 (Android)Mobile MT4 / MT5 (iOS) How to Download Logs on Desktop MT4 ...
APP: Trading Page
You can view your trading account information here, including equity, balance, floating P&L, free margin, used margin...
How to Download and Install the APP
Official EBC App Download Channels: Apple App Store: https://apps.apple.com/app/id6761047397 Google Play: https:...
APP: Copy Trading Community Features
The EBC APP currently supports Copy Trading Community features in the User Center. For a full introduction and opera...
APP: Market Data Page
After logging in to the APP, tap Market at the bottom, then choose the product category you want to view: FX (currenc...