Registration and account opening
- How to start trading on EBC?
- Is it possible to register multiple EBC Accounts using the same email address?
- What is the purpose of completing KYC verification?
- What documents are required for the verification of EBC accounts?
- How do I resubmit my verification documentation??
- How can I update my personal information in my EBC account?
Deposits and Withdrawals
- How to deposit?
- Why did the withdrawal/deposit fail?
- Anything I need to know before making deposit?
- Anything I need to know before submitting a withdrawal request?
- Can I deposit/withdraw funds using someone else's bank card?
- What is the deposit limit?
Transaction related
- What products can I trade on EBC?
- What are the maximum and minimum trading volumes for each account type?
- What is Market Execution and what is a Pending Order?
- What are Buy Limit, Buy Stop, Sell Limit, and Sell Stop?
- What is the Stop Out level?
- How do I set the 'Take Profit' and 'Stop Loss' levels on my orders?
Trading Terminal
- Which trading terminal can I use?
- Unable to log in to MT4, why does an "invalid account" error appear?
- Why does it display a "No connection" prompt?
- Why is the "New Order" button greyed out?
- Which server should I use for the MT4/MT5 platform?
- Why cant i log in to the trading terminal?
Forex Knowledge
- Overview of the Foreign Exchange Market
- What is spread?
- What is leverage?
- What is margin?
- How to calculate the margin required to open an order?
- What is the relationship between balance, equity and free margin in a trade?